PRIVACY POLICY

• BACKGROUND

  The following Privacy Policy (“Policy”), along with any and all other associated and referred documents, explains how Saga Mountains Private Limited (“we”, “us”, “our”), a company incorporated under the Companies Act, 2013, bearing CIN U55101DL2023PTC423877, having its registered office at 4 MMTC/STC Market, Geetanjali, New Delhi-110017, and operating the managed-workplace brand ‘HausPlus’ collects, uses, discloses, stores, retains and otherwise processes the personal data of users of the website located www.athaus.in (“Our Site”).

  This Policy has been prepared in accordance with the provisions of the Digital Personal Data Protection Act, 2023, the rules framed thereunder, and other applicable laws relating to data protection and privacy in India.

  We are committed to processing Personal Data responsibly, transparently and in accordance with applicable laws.

  Accordingly, we endeavour to:

  1. Collect only such personal data as is necessary for the purposes described in this Policy;
  2. Process personal data only for lawful purposes and in a fair and transparent manner;
  3. Implement appropriate technical and organisational safeguards to protect Personal Data against unauthorised access, disclosure, alteration, loss or misuse;
  4. Retain personal data only for as long as reasonably necessary or as otherwise required under applicable laws.

• DISCLAIMER

  • This Policy applies to all individuals who access Our Site, including prospective customers, members, employees of members, visitors, applicants, authorised representatives, vendors, business partners and other users interacting with us through Our Site.
  • We may collect any User’s personal data directly from them or through trusted third-party service providers.
  • By accessing Our Site, or by voluntarily providing Personal Data through Our Site, Users acknowledge that they have read and understood this Policy.

• 1. DEFINITIONS AND INTERPRETATIONS

  1. “Applicable Law” means the Digital Personal Data Protection Act, 2023, the rules framed thereunder and all other applicable laws, regulations, notifications, governmental directions and judicial pronouncements relating to the processing of Personal Data in India.
  2. “Data Principal” shall mean the individual to whom the personal data relates to and shall include lawful guardians of the individual wherever necessary;
  3. “Personal Data” shall mean any data about an individual who is identifiable by or in relation to such data;
  4. “Policy” shall mean this Privacy Policy, as amended from time to time;
  5. “Processing” shall mean a wholly or partly automated operation or set of operations performed on digital Personal Data and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction;
  6. “User” shall mean any user of Our Site;
  7. “User Content” shall mean any content submitted to Our Site by a User;

  Any undefined term shall, unless the context otherwise requires, have the meaning assigned to it under the Digital Personal Data Protection Act, 2023.

• 2. PERSONAL DATA COLLECTED BY US

  1. We may collect the following Personal Data of a User:

     Category	Personal Data collected
     Identity Information	Name and any other identifying particulars voluntarily provided by the User.
     Contact Information	Email address, telephone number, correspondence address, and any other details voluntarily provided by the User.
     Corporate Information	Company name, organisation, designation of representative and any other business-related information voluntarily provided by the User.
     Account Information	Login credentials, OTPs, authentication tokens, linked third-party login credentials, etc.
     Enquiry Information	Particulars of space required, including but not limited to location, seating requirements, occupancy period, budget, and any other information voluntarily provided by the User.
     Service Information	Bookings, membership details, referrals, support requests, payment and billing information.
     Communication Information	Information contained in emails, contact forms, messages, tickets or other communications exchanged through Our Site.
     Marketing Preferences	User’s preferences regarding receiving updates and marketing communications.
     Technical Information	IP address, browser type, operating system, device identifiers, language settings and similar technical information generated during the User’s interaction with Our Site.
     Usage Information	Information regarding your use of Our Site, including pages visited, navigation patterns, referring URLs, session information and similar analytics.

  2. The User shall have the option to choose the information provided to us. However, failure to provide information marked as mandatory may prevent us from providing the required functionality.

• 3. METHOD OF COLLECTION OF PERSONAL DATA

  1. We collect Personal Data through the following means;
     1. Information voluntarily provided by the User including but not limited to information obtained through registration, forms, tickets, subscriptions, or any other information voluntarily provided by the User.
     2. Information automatically collected from the User when they access Our Site including but not limited to IP address, browser type and operating system.
     3. Information received from third-party service providers engaged to support the operation of Our Site, including website hosting services, analytics, customer relationship management, communication platforms and similar technology services.
  2. Information regarding our use of cookies and similar technologies can be accessed through our Cookie Policy at _______________________.
  3. All information collected from the User shall be processed in accordance with the provisions of this Policy and the Applicable Law.

• 4. PROCESSING OF PERSONAL DATA

  1. We Process all Personal Data in accordance with the Applicable Law and for purposes that are lawful, specific and connected with the operation of Our Site and the provision of information regarding our products and services.
  2. We Process Personal Data on the following grounds:
     1. The User has given their consent for Processing of their data;
     2. The data is Processed for legitimate uses including but not limited to compliance of regulatory obligations, compliance of orders of any Court or similar authority, public safety, or any other use permitted under the Applicable Law.
  3. Wherever consent is required under Applicable Law, we shall seek such consent through appropriate means before the data is Processed.
  4. Wherever Processing of data is required for a new purpose, we shall seek fresh consent from the concerned User.
  5. Users may withdraw their consent to Processing of their data at any time by contacting us through the details provided in this Policy.
  6. Any such withdrawal of consent shall not affect the lawfulness of any Processing undertaken prior to such withdrawal.
  7. Withdrawal of consent may affect our ability to respond to any requests raised by the User or provide certain functionalities of Our Site.

• 5. PURPOSE OF PROCESSING OF PERSONAL DATA

  1. We Process Personal Data only for purposes reasonably connected with the operation of Our Site.
  2. Without limitation, Personal Data may be Processed for the following purposes:

     Category	Personal Data collected
     Identity and Contact Information	To identify the User, respond to queries and communication.
     Corporate Information	To understand the User’s workspace requirements
     Account Information	To authenticate Users, secure accounts, prevent unauthorized access and maintain security.
     Enquiry Information	To assess the User’s workspace requirements, arrange site visits, provide quotations and communicate regarding our products and services.
     Marketing Preferences	To send newsletters, promotional communications and updates where permitted under Applicable Law or where consented to by the User.
     Technical and Usage Information	To operate, administer, maintain and improve Our Site, monitor performance, prevent misuse and enhance User experience.

  3. We shall not Process Personal Data for any purpose that is incompatible with this Policy except where lawfully permitted or required under the Applicable Law.

• 6. STORAGE AND RETENTION OF PERSONAL DATA

  1. All Personal Data will be stored in India. However, we may also use third-party cloud-based storage services which may store the information outside of India.
  2. All Personal Data will be retained only for as long as is reasonably necessary for fulfilling the purposes for which it was collected, complying with Applicable Law, resolution of disputes or exercising or defending our legal rights.
  3. The period for which Personal Data is retained may vary depending upon the nature of the information, purpose of collecting the information and legal or regulatory requirements.

• 7. DISCLOSING PERSONAL DATA

  1. All Personal Data shall be treated as confidential information and we shall not sell, rent or otherwise commercially exploit any Personal Data collected through Our Site.
  2. We may disclose Personal Data only where such disclosure is reasonably necessary for the purposes described in this policy or where required under Applicable Law.
  3. Personal Data may be disclosed to:
     1. Our employees, officers, authorised representatives, affiliates, or any other associated companies for administrative purposes;
     2. Third-party service providers engaged by us for website hosting, cloud infrastructure, customer relationship management, analytics, communication platforms, technical support, information technology services or similar operational services;
     3. Professional advisers, including advocates, auditors, accountants, consultants and insurers;
     4. Government authorities, regulatory bodies, law enforcement agencies, Courts or any other competent authority where disclosure is required by Applicable Law or is pursuant to a lawful request;
     5. Any successor entity in connection with a merger, acquisition, restructuring, sale of assets or other corporate transaction involving us.
  4. We endeavour to ensure that any disclosed Personal Data is used only for authorised and lawful purposes.

• 8. CROSS-BORDER TRANSFER OF PERSONAL DATA

  1. In connection with the operation of Our Site, Personal Data may be Processed or stored outside India where such Processing is undertaken by our authorised service providers or otherwise permitted under Applicable Law.
  2. Whenever Personal Data is transferred outside India, we shall take reasonable steps to ensure that such transfers are carried out in accordance with Applicable Law and subject to appropriate contractual, technical or organisational safeguards.

• 9. SECURITY OF PERSONAL DATA

  1. Users shall be responsible for ensuring that any information through Our Site is transmitted using secure devices and networks.
  2. We implement reasonable technical, administrative and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
  3. Personal Data collected through Our Site is stored within secure environments and is accessible only to authorised personnel. However, we do not guarantee the absolute security of such data and shall not be responsible or liable for any data leaks that may happen due to circumstances that are out of our reasonable control.

• 10. MARKETING COMMUNICATIONS

  1. Wherever permitted under Applicable Law, or wherever consented to by a User, we may use their contact information to send them newsletters, updates, promotional material, invitations to events, information regarding our office spaces, products, services or other communications that may be of interest to them.
  2. Any such consent may be revoked at any time by:
     1. Using the unsubscribe mechanism included with the relevant communication; or
     2. Contacting us through the details provided in this Policy.
  3. Withdrawal of consent to receive marketing communications shall not affect our ability to send communications that are necessary to respond to User enquiries, administer Our Site, comply with Applicable Law or otherwise communicate with Users regarding the services specifically requested by them.

• 11. RIGHTS OF DATA PRINCIPALS

  1. We respect the rights of Data Principals under Applicable Law and shall facilitate the exercise of such rights in accordance therewith.
  2. Subject to Applicable Law, Data Principals may be entitled to:
     1. Obtain information regarding Personal Data Processed by us;
     2. Request corrections, completion or updating of incomplete or incorrect Personal Data;
     3. Request erasure of Personal Data where such erasure is required or permitted under Applicable Law;
     4. Withdraw consent previously provided for the Processing of Personal Data;
     5. Nominate any other individual to exercise their rights on their behalf;
     6. Seek redressal of any grievances relating to the Processing of their Personal Data.
  3. Nothing contained in this Policy shall require us to comply with any request wherever we are entitled to or required to refuse, defer or limit such a request under Applicable Law.

• 12. PRIVACY OF MINORS AND PERSONS WITH DISABILITIES

  1. Our Site is not intended for minors under the age of 18 and is only intended for individuals and businesses seeking information regarding commercial office spaces and related services.
  2. We do not knowingly collect any Personal Data from minors and in the event that we become aware of any such incident, we will take prompt steps to ensure that such Personal Data is deleted in accordance with Applicable Law.
  3. Where any User with a disability is unable to provide independent consent under this Policy, their Personal Data shall be Processed only after obtaining verifiable consent from a lawful guardian or authorised representative.

• 13. THIRD-PARTY WEBSITES

  1. Our Site may contain links to any third-party website, applications or online services.
  2. We do not own or control any such third-party websites unless expressly stated and shall not be liable or responsible for their privacy practices, content or security.
  3. Users’ interaction with any such third-party websites shall be governed by the Terms and Policies of such third-party websites.

• 14. GRIEVANCE REDRESSAL

  1. In accordance with Applicable Law, we have designated a Grievance Officer for settlement of all User disputes and queries.
  2. The details for the Grievance Officer are:
     1. Name: ____________
     2. Email: ____________
     3. Address: __________
  3. In the event of any questions or grievances regarding this Policy or the Processing of Personal Data, Users may contact us through our Grievance Officer.

• 15. CHANGES TO THIS POLICY

  1. We reserve the right to amend or update this Policy from time to time as we may deem fit or as may be required under the Applicable Law.
  2. The revised Policy will be published on Our Site, together with the “Last Updated” date and shall become applicable as soon as it is published.